Last updated: 17 July 2026
These Terms and Conditions govern your use of getlostforever.com, your account, travel enquiries, referrals, communications and any service supplied directly by Get Lost Forever Ltd.
Please read these Terms carefully. By using the website, creating an account, submitting an enquiry or purchasing a service directly from us, you agree to be bound by the provisions that apply to that activity.
Get Lost Forever Ltd
Registered in England and Wales
Company number: 16582968
Registered office: 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Email: hello@getlostforever.com
In these Terms, “Get Lost Forever”, “GLF”, “we”, “us” and “our” refer to Get Lost Forever Ltd. “You” and “your” refer to the visitor, account holder, enquirer or customer using the website.
Get Lost Forever provides travel information, editorial content, travel inspiration, enquiry and referral facilities, affiliate links and related digital services.
We may allow travellers to submit an enquiry that can be reviewed or passed to selected independent trekking companies, tour operators, guides or other travel providers.
Unless we expressly state otherwise in writing:
The legal classification of a travel arrangement depends on the facts and the services actually offered. Nothing in these Terms limits any mandatory rights that apply if a transaction is legally treated as a package or linked travel arrangement.
You must be at least 18 years old to create an account, submit a booking enquiry on behalf of a group or purchase a paid service directly from us.
A person under 18 may use general website content with the involvement and supervision of a parent or legal guardian.
By using the website, you confirm that you have legal capacity to enter into any agreement you make through it.
Some website features may require an account. You agree to:
We may suspend or close an account where reasonably necessary to protect the website or other users, investigate fraud or misuse, comply with law, or address a material breach of these Terms.
You may request account closure by contacting hello@getlostforever.com. Closure does not require us to delete records that we must retain for legal, security, accounting or dispute-resolution purposes.
When submitting an enquiry, you agree to provide information that is accurate to the best of your knowledge. This may include your destination, dates, group size, interests, approximate budget and contact details.
By asking us to connect you with a provider, you authorise us to share the information reasonably necessary for that provider to review and respond to your request, in accordance with our Privacy Policy.
We may decide not to forward an enquiry where:
We do not guarantee that:
Independent providers are responsible for the travel services they offer, including:
You should review the provider’s identity, booking terms, cancellation policy, insurance position and safety information before paying or entering into a contract.
A reference to a provider, destination or activity does not amount to a guarantee, warranty or endorsement of every aspect of that provider’s operation.
Our content is provided for general information and inspiration. Although we aim to publish useful and accurate information, travel conditions can change rapidly.
Information about the following may become outdated or vary by traveller:
Before travelling, you should verify important information with official government sources, embassies, health professionals, insurers and the relevant provider.
Adventure travel may involve inherent risks, including altitude, remoteness, difficult terrain, weather, illness, injury, delay, evacuation limitations and reduced access to medical assistance.
Website content is not a substitute for medical, legal, immigration, insurance or professional travel advice. You are responsible for:
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
You are responsible for ensuring that you and every person in your party have valid passports, visas, permits, health documents and any other documents required for the journey.
Requirements may depend on nationality, residence, transit route, age, travel history and personal circumstances. General information on our website should not be treated as a personalised determination of your eligibility to enter or remain in a country.
We strongly recommend appropriate travel insurance for all trips and particularly for trekking, high-altitude, remote or adventure activities.
Your policy should be suitable for the destination and activities and may need to cover medical treatment, emergency evacuation, repatriation, cancellation, curtailment, delays, baggage and the maximum altitude of the trip.
Prices shown in articles, destination pages, examples or provider listings may be indicative only and may change without notice.
A price is not binding unless it is confirmed in the relevant contract or checkout process by the party responsible for supplying the service.
Provider prices may exclude taxes, permits, local fees, equipment, insurance, flights, transfers, tips, meals or optional activities. You should confirm what is included before paying.
We may from time to time offer a paid service directly, such as a consultation, research service, planning service, digital product or other service clearly identified as being supplied by Get Lost Forever Ltd.
Before you purchase, we will provide or display the main characteristics of the service, the price, payment arrangements and any specific cancellation or delivery terms.
Where service-specific terms are shown at checkout or supplied in writing, those terms form part of the contract. If there is a conflict, the service-specific terms take priority for that purchase, but they do not remove rights that cannot legally be excluded.
Payments made directly to Get Lost Forever may be processed through Stripe or another payment provider identified at checkout.
You agree to provide accurate billing information and confirm that you are authorised to use the selected payment method.
We may delay or refuse a transaction where:
We do not receive or store your complete card number or card security code where Stripe hosts or securely processes that information.
If you are a UK consumer buying a service directly from us online, you may have a legal right to cancel within 14 days after the contract is made, subject to applicable exceptions.
If you ask us to begin performing a service during the cancellation period:
To cancel a service bought directly from Get Lost Forever, email hello@getlostforever.com and include your name, order or transaction reference, the service purchased and a clear statement that you wish to cancel.
You may use the following wording:
To Get Lost Forever Ltd: I give notice that I cancel my contract for the following service: [service]. Ordered on: [date]. Name: [name]. Address: [address]. Date: [date].
These cancellation provisions apply only to services sold directly by Get Lost Forever. A travel provider’s own cancellation terms apply to a booking made directly with that provider.
Refunds for services sold directly by us will be handled in accordance with:
We are not responsible for issuing refunds for money paid directly to an independent travel provider, airline, accommodation provider, activity operator, affiliate merchant or booking platform.
Some website content includes affiliate links. We may receive a commission when you click a link or make a qualifying purchase, normally at no additional cost to you.
Affiliate relationships do not guarantee that a product, provider or service is suitable for every person. You should make your own assessment before purchasing.
We aim to make the commercial nature of affiliate content clear through appropriate disclosures. Editorial opinions remain our own unless otherwise stated.
If you send us text, photographs, reviews, suggestions, itineraries or other material, you confirm that:
You retain ownership of your original material. Where you specifically submit content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, edit, format and display that content for the purpose for which it was submitted and for reasonable promotion of that publication.
We are not obliged to publish or retain user-submitted material and may remove it where reasonably necessary.
Unless stated otherwise, the website and its original content, design, branding, graphics, text, videos, photographs, databases and software are owned by or licensed to Get Lost Forever Ltd and are protected by intellectual-property laws.
You may:
You must not, without prior written permission:
Brief quotation for lawful criticism, review or reporting may be permitted where accompanied by appropriate acknowledgement and where otherwise allowed by law.
You must not use the website to:
The website may contain links to or embedded content from independent websites and platforms. We do not control their availability, security, content or privacy practices.
A link does not necessarily mean that we endorse every statement, product, policy or practice of the third party.
Your use of a third-party website or service is governed by that third party’s terms and privacy notice.
We aim to keep the website available and secure but do not guarantee uninterrupted or error-free access.
We may suspend, withdraw, restrict or change any part of the website for maintenance, security, legal, technical or business reasons.
We are not responsible for interruptions caused by matters outside our reasonable control, including internet failures, hosting outages, cyberattacks, third-party platforms or force majeure events.
We take reasonable care when preparing our own content, but do not guarantee that every page is complete, current, error-free or suitable for your particular circumstances.
Provider information may be supplied by third parties. We may not independently verify every statement, photograph, itinerary, availability update or credential.
Nothing on the website constitutes a guarantee of a particular travel outcome, weather condition, visa decision, health outcome, provider performance or level of enjoyment.
Nothing in these Terms excludes or limits liability for:
If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill.
We are not responsible for loss or damage that is not foreseeable, was caused by inaccurate information supplied by you, or results from an independent provider’s breach of its separate contract, except where the law makes us responsible.
We are not responsible for business losses suffered by a consumer using the website wholly or mainly for personal purposes.
If you use the website for business purposes, you confirm that you have authority to bind the relevant business.
To the fullest extent permitted by law, we are not liable to a business user for loss of profit, revenue, business opportunity, anticipated savings, goodwill, reputation or indirect or consequential loss.
Any limitation in these Terms is subject to liabilities that cannot lawfully be excluded or restricted.
Our collection and use of personal information are explained in our Privacy Policy.
Our use of cookies, pixels and similar technologies is explained in our Cookie Policy.
We may update these Terms to reflect changes to our services, technologies, business model or legal obligations.
The current version will be published on this page with a revised “Last updated” date.
Changes will not retrospectively remove rights already acquired under a completed consumer contract.
We may transfer our rights and obligations under these Terms as part of a restructuring, sale or transfer of our business, provided this does not reduce your mandatory legal rights.
You may not transfer your rights or obligations under a paid contract with us without our written agreement, except where the law allows otherwise.
If a court or competent authority decides that part of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply. The affected provision will be treated as modified only to the minimum extent required to make it lawful and enforceable.
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
Unless expressly stated otherwise, a person who is not a party to a contract under these Terms has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.
If you are a consumer resident in another part of the United Kingdom, you may also benefit from mandatory protections and may be entitled to bring proceedings in the courts of the part of the United Kingdom where you live.
If you are a consumer outside the United Kingdom, mandatory consumer laws in your country of residence may also apply.
Business users agree that the courts of England and Wales have exclusive jurisdiction, subject to any mandatory rule that applies.
To raise a question or complaint about Get Lost Forever, contact:
Get Lost Forever Ltd
167–169 Great Portland Street
5th Floor
London
England
W1W 5PF
Email: hello@getlostforever.com
Company number: 16582968
If your complaint concerns an independent travel provider’s service, you should normally contact that provider first. We may assist with communication where appropriate, but this does not make us responsible for the provider’s contractual obligations.